--- title: "Blog: customer experience from A to Z | Engagement Factory | Content marketing" description: Content marketing | Our customer experience specialists share exclusive insights to inform and inspire you about all the ins and outs surrounding customer experience. --- # Blog. ##### Categories [![Building brands that matter](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/Building%20brands%20that%20matter.jpg) Concepts & creative ##### Building brands that matter 23 April 2021 4 minutes “Not everything that matters can be measured, and not everything that can be measured matters.“ – Elliot Eisner Creating a solid digital brand building strategy is essential for businesses exploring the digital opportunities that exist. Of course, businesses today don’t really have a choice. If you want to be noticed, a brand that is online, on-target and on-the-ball is a prerequisite for success. Despite this, many businesses struggle to come up with a good brand strategy that... ](https://www.engagementfactory.com/en/blog/building-brands-that-matter?hsLang=en) [![A jumpstart to your success.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/content-marketing-blog-cover_768x432.jpg) Content marketing ##### A jumpstart to your success. 1 October 2020 3 minutes Content Marketing: A jumpstart to your success. Today’s consumers have a big appetite for elevated brand experiences, they expect to receive personalised content at the right time through the right channel. It’s up to today’s marketers to push the boundaries of creativity and serve up campaigns that captivate, resonate and serve a purpose. That’s why developing a content marketing strategy is key. It’s the single, best way to gain the attention of your audience and keep it until y... ](https://www.engagementfactory.com/en/blog/content-marketing-a-jumpstart-to-your-success?hsLang=en) [![Customer Personas give your marketing the human touch](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/customer-personas_768x432.jpg) Concepts & creative ##### Customer Personas give your marketing the human touch 22 September 2020 2 minutes Customer Personas give your marketing the human touch. Creating relevant, high quality content is more important than ever. Customers have come to expect brands to automatically know and cater to their specific needs and interests without them having to share any information. In order to create powerful content and be heard and noticed means understanding your target audience perfectly and knowing what they need and how they make decisions about your product. So how can you obtain... ](https://www.engagementfactory.com/en/blog/customer-personas-give-your-marketing-the-human-touch?hsLang=en) [![How to collaborate in a crisis.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/collaborate-crisis_768x432@2x.jpg) Concepts & creative ##### How to collaborate in a crisis. 12 May 2020 4 minutes How to collaborate in a crisis. Let’s kick off with an ancient Chinese proverb… ‘When the winds of change blow, some people build walls and others build windmills’ In our last article we discussed why marketing innovation is more important than ever during the Covid-19 crisis. Now it’s time for us to turn thoughts into action and learn how to build windmills together! Marketing innovation is a collaborative exercise. To empathise, define a problem and design a solution it’... ](https://www.engagementfactory.com/en/blog/how-to-collaborate-in-a-crisis?hsLang=en) [![Why marketing innovation is important right now.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-image_768x432@2x.jpg) Concepts & creative ##### Why marketing innovation is important right now. 8 April 2020 4 minutes Why marketing innovation is important right now. Innovation is inherent to being human. A lofty statement to start with I know, but sometimes a little perspective is handy! Since humanity first developed brains over brawn and we out-thought our Neanderthal neighbours, we’ve been on an irrevocable path of species-enhancing innovation. Many of mankind’s greatest inventions were born from the fire of adversity, a will to survive and thrive driving progress that separates us from t... ](https://www.engagementfactory.com/en/blog/why-marketing-innovation-is-important-right-now?hsLang=en) [![It’s time to strengthen your focus on digital marketing.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-corona_768x432@2x.jpg) Concepts & creative ##### It’s time to strengthen your focus on digital marketing. 18 March 2020 1 minutes It’s time to strengthen your focus on digital marketing. With the widespread travel restrictions, schools closed and people working from home, consumer buying patterns are changing rapidly and B2B buying will be totally different. Your marketing machine needs to adopt to this new reality. Because of reduced face to face meetings, B2B and service industries will focus more on digital marketing to meet their revenue targets. The major advantage of digital marketing, b... ](https://www.engagementfactory.com/en/blog/strengthen-your-focus-on-digital-marketing?hsLang=en) [1](https://www.engagementfactory.com/en/blog/tag/content-marketing/page/1) [2](https://www.engagementfactory.com/en/blog/tag/content-marketing/page/2) Search… ### Categories - [Account-Based Marketing (1)](https://www.engagementfactory.com/en/blog/tag/account-based-marketing) - [All-Star (1)](https://www.engagementfactory.com/en/blog/tag/all-star) - [All-Star Program (1)](https://www.engagementfactory.com/en/blog/tag/all-star-program) - [Apple Update (1)](https://www.engagementfactory.com/en/blog/tag/apple-update) - [Assortment Planning (1)](https://www.engagementfactory.com/en/blog/tag/assortment-planning) - [Blend360 (1)](https://www.engagementfactory.com/en/blog/tag/blend360) - [Concepts & creative (10)](https://www.engagementfactory.com/en/blog/tag/concepts-creative) - [Consumer Sentiment (1)](https://www.engagementfactory.com/en/blog/tag/consumer-sentiment) - 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[Digital Transformation (1)](https://www.engagementfactory.com/en/blog/tag/digital-transformation) - [Email Marketing (1)](https://www.engagementfactory.com/en/blog/tag/email-marketing) - [Forcasting (1)](https://www.engagementfactory.com/en/blog/tag/forcasting) - [Forecasting Model (1)](https://www.engagementfactory.com/en/blog/tag/forecasting-model) - [Graduate (1)](https://www.engagementfactory.com/en/blog/tag/graduate) - [Mail Privacy Protection (1)](https://www.engagementfactory.com/en/blog/tag/mail-privacy-protection) - [Marketing (2)](https://www.engagementfactory.com/en/blog/tag/marketing) - [Marketing Automation (1)](https://www.engagementfactory.com/en/blog/tag/marketing-automation) - [Marketing Innovation digital (2)](https://www.engagementfactory.com/en/blog/tag/marketing-innovation-digital) - [Marketing Strategy (2)](https://www.engagementfactory.com/en/blog/tag/marketing-strategy) - [Marketing Tech Stack (1)](https://www.engagementfactory.com/en/blog/tag/marketing-tech-stack) - 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[performance (3)](https://www.engagementfactory.com/en/blog/tag/performance) - [Relationship (1)](https://www.engagementfactory.com/en/blog/tag/relationship) - [Revenue Growth Management (3)](https://www.engagementfactory.com/en/blog/tag/revenue-growth-management) - [Sentiment Measurement (1)](https://www.engagementfactory.com/en/blog/tag/sentiment-measurement) - [strategic marketing (1)](https://www.engagementfactory.com/en/blog/tag/strategic-marketing) - [Strategy (18)](https://www.engagementfactory.com/en/blog/tag/strategy) - [Sustainability (1)](https://www.engagementfactory.com/en/blog/tag/sustainability) Search… ## Recommended for you. ##### [![Engagement Factory further expands partner network with Marketo.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/marketo-partnership_768x432@2x.jpg) Engagement Factory further expands partner network with Marketo. 27 February 2019](https://www.engagementfactory.com/en/blog/engagement-factory-further-expands-partner-network-with-marketo?hsLang=en) ##### [![Why marketing innovation is important right now.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-image_768x432@2x.jpg) Why marketing innovation is important right now. 8 April 2020](https://www.engagementfactory.com/en/blog/why-marketing-innovation-is-important-right-now?hsLang=en) ##### [![Always-on campaigns & the art of TLC.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/always-on-campaigns-blog_768x432.jpg) Always-on campaigns & the art of TLC. 4 November 2020](https://www.engagementfactory.com/en/blog/always-on-campaigns-the-art-of-tlc?hsLang=en) ##### [![The Top 5 CX trends in 2023](https://www.engagementfactory.com/hubfs/5CX_Blog_Header.png) The Top 5 CX trends in 2023 13 April 2023](https://www.engagementfactory.com/en/blog/top-5-cx-trends?hsLang=en) #### Don’t miss out on the latest customer experience intel. 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