Services.
Many agencies are great at doing one thing well. One agency might create the hottest campaigns out there, while the other excels at handling complex internal matters. Here’s our take: we believe you need bucketsful of both capabilities. You need to engage your external and internal audiences equally awesomely. What’s more, the two skillsets must perform perfectly in sync. This is why Engagement Factory, a Blend360 company, offers such a comprehensive package of services – to support clients both out there in the field, and internally at the operational coalface. Let’s look at what your organisation needs to achieve the optimum customer experience – inside as well as out.
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CX Solutions.
Becoming a customer-centric organisation.
Becoming truly customer-centric is a process. But it needn’t be a pain. It’s often necessary to take a long, hard look and change a few things internally. Or at least tweak what’s already working pretty well. For starters, we’ll consider the structure of your organisation. We’ll assess the roles of your people and the knowledge and skills you’ve assembled. We’ll evaluate what resources you have available. And to ensure maximum uptime for your organisation-in-transition, we’ll guide you from start to flawless finish. We’ll ensure everything runs smoothly during your transformation to UX nirvana.
We can boost your success with:
Strategy and Advisory.
We live in a world where what worked yesterday won’t work today or even tomorrow. Our consultants help leading companies in taking big, transformative steps in embarking on end-to-end digital transformations, pursuing aggressive growth strategies that inspire their customers, whether in B2B or B2C.
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Content & Journey Mapping.
Through content creation, we tell relevant stories with your customer at the centre of them. We crack concepts and create high-conversion campaigns. From idea generation to complete campaign roll-outs. Crafted with sleek design and an eye for results.
Discover our creative services
MarTech & Automation.
Through content creation, we tell relevant stories with your customer at the centre of them. We crack concepts and create high-conversion campaigns. From idea generation to complete campaign roll-outs. Crafted with sleek design and an eye for results.
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Data Strategy.
Our distinctive data science approach begins with a thorough understanding of your organization. Knowing your customers, business, and systems, we are able to architect your data in a comprehensive, usable way. Your data may be coming from an analytics tool, a sales pipeline, or a third-party application — or you may need to start collecting it, period. No matter the source or complexity, we work with you to understand the health of your information, reduce ambiguity, and apply it back to your existing models. The results of these exercises let us identify patterns, create data models, and automate your systems and processes; this action plan in turn informs where your data lives, how a customer experiences your website, and what predictions help you plan for the future. By clearly interpreting rich sources of information, we set up your operation to learn from itself.
We can boost your success with:
Business Intelligence.
We are masters at the end-to-end reporting process, from data engineering and data modeling to report development and data visualization.
Discover our BI capabilities
Data Science.
Our team of data scientists, data engineers, strategists & technologists use data and analytics to create business value.
Check out more “science-y” stuff
Technology.
Using technologies like interaction hubs, CDPs and more, we are experts in cross-channel unification driving personlised engagement.
View the technology and tools we offer
Data & Analysis.
Your data is the foundation of success: the starting point for you strategy, campaign evaluation and optimisation. See what data can do for you.
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