--- title: "Blog: customer experience from A to Z | Engagement Factory | Concepts & creative" description: Concepts & creative | Our customer experience specialists share exclusive insights to inform and inspire you about all the ins and outs surrounding customer experience. --- # Blog. ##### Categories [![Building brands that matter](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/Building%20brands%20that%20matter.jpg) Concepts & creative ##### Building brands that matter 23 April 2021 4 minutes “Not everything that matters can be measured, and not everything that can be measured matters.“ – Elliot Eisner Creating a solid digital brand building strategy is essential for businesses exploring the digital opportunities that exist. Of course, businesses today don’t really have a choice. If you want to be noticed, a brand that is online, on-target and on-the-ball is a prerequisite for success. Despite this, many businesses struggle to come up with a good brand strategy that... ](https://www.engagementfactory.com/en/blog/building-brands-that-matter?hsLang=en) [![Nurture your way to success.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/lead-management-blog_768x432@2x.jpg) Concepts & creative ##### Nurture your way to success. 5 February 2021 5 minutes Nurture your way to success. 2020 has changed many things. This age of uncertainty has challenged the norm of how we work and how companies around the world operate. However, there are a few things that – thankfully – never change. Marketing automation is one of these things and has shown to be an important tool for businesses since its inception. Over the last two decades, marketing automation has earned its irreplaceable side by digital marketers. It is the single best tool that... ](https://www.engagementfactory.com/en/blog/nurture-your-way-to-success?hsLang=en) [![No one cares about your marketing.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/biztrendsi_768x432.jpg) Concepts & creative ##### No one cares about your marketing. 20 January 2021 3 minutes No one cares about your marketing. It’s 2021, and things are changing. Cars are starting to drive themselves, augmented reality is introducing innovation – as well as Pokemon – into our homes, and Japan has plans to build a robotic moon base by the end of the year. With everything changing so fast, it shouldn’t surprise you that the way we talk about, market and promote our businesses is changing too. Here’s the bitter truth – no one cares about your marketing. The evidence for this... ](https://www.engagementfactory.com/en/blog/no-one-cares-about-your-marketing?hsLang=en) [![Always-on campaigns & the art of TLC.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/always-on-campaigns-blog_768x432.jpg) Concepts & creative ##### Always-on campaigns & the art of TLC. 4 November 2020 2 minutes Always-on campaigns & the art of TLC. Let’s start by correcting a common misnomer. The term ‘always-on’ has been popular in the marketing automation world for a number of years. For many, it means shifting one’s campaign strategy from a one-hit, spray-and-pray approach to a campaign that never ends – one that simply repeats, thereby creating efficiency benefits for the business. That’s a simplified way to consider always-on campaigning, but it fails to consider the effect on... ](https://www.engagementfactory.com/en/blog/always-on-campaigns-the-art-of-tlc?hsLang=en) [![4 Tips for successful email campaigns.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/tips-for-successful-campaigns_768x432.jpg) Concepts & creative ##### 4 Tips for successful email campaigns. 8 October 2020 4 minutes 4 Tips for successful email campaigns. With consistently high Return on Investment (ROI) email simply can’t be ignored. Year on year, email has proven that it’s still a highly effective tool for digital marketers. With anROI of 42:1, email marketing outperforms nearly every other channel. However, email marketing can be difficult to master, and mistakes can have quite dramatic effects. Thankfully, we’ve got you covered. Our 4 tips for successful email campaigns will help you p... ](https://www.engagementfactory.com/en/blog/4-tips-for-successful-email-campaigns?hsLang=en) [![Customer Personas give your marketing the human touch](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/customer-personas_768x432.jpg) Concepts & creative ##### Customer Personas give your marketing the human touch 22 September 2020 2 minutes Customer Personas give your marketing the human touch. Creating relevant, high quality content is more important than ever. Customers have come to expect brands to automatically know and cater to their specific needs and interests without them having to share any information. In order to create powerful content and be heard and noticed means understanding your target audience perfectly and knowing what they need and how they make decisions about your product. So how can you obtain... ](https://www.engagementfactory.com/en/blog/customer-personas-give-your-marketing-the-human-touch?hsLang=en) [1](https://www.engagementfactory.com/en/blog/tag/concepts-creative/page/1) [2](https://www.engagementfactory.com/en/blog/tag/concepts-creative/page/2) Search… ### Categories - [Account-Based Marketing (1)](https://www.engagementfactory.com/en/blog/tag/account-based-marketing) - [All-Star (1)](https://www.engagementfactory.com/en/blog/tag/all-star) - [All-Star Program (1)](https://www.engagementfactory.com/en/blog/tag/all-star-program) - [Apple Update (1)](https://www.engagementfactory.com/en/blog/tag/apple-update) - [Assortment Planning (1)](https://www.engagementfactory.com/en/blog/tag/assortment-planning) - [Blend360 (1)](https://www.engagementfactory.com/en/blog/tag/blend360) - [Concepts & creative (10)](https://www.engagementfactory.com/en/blog/tag/concepts-creative) - [Consumer Sentiment (1)](https://www.engagementfactory.com/en/blog/tag/consumer-sentiment) - [Content marketing (10)](https://www.engagementfactory.com/en/blog/tag/content-marketing) - [conversions (1)](https://www.engagementfactory.com/en/blog/tag/conversions) - [Crisis (1)](https://www.engagementfactory.com/en/blog/tag/crisis) - [Customer behaviour (4)](https://www.engagementfactory.com/en/blog/tag/customer-behaviour) - [Customer Centric (1)](https://www.engagementfactory.com/en/blog/tag/customer-centric) - [Customer Journey (1)](https://www.engagementfactory.com/en/blog/tag/customer-journey) - [Data & analysis (9)](https://www.engagementfactory.com/en/blog/tag/data-analysis) - [Data Marketing (3)](https://www.engagementfactory.com/en/blog/tag/data-marketing) - [Datascience (2)](https://www.engagementfactory.com/en/blog/tag/datascience) - [Digital (1)](https://www.engagementfactory.com/en/blog/tag/digital) - [Digital Marketing (4)](https://www.engagementfactory.com/en/blog/tag/digital-marketing) - [Digital Tools (6)](https://www.engagementfactory.com/en/blog/tag/digital-tools) - [Digital Transformation (1)](https://www.engagementfactory.com/en/blog/tag/digital-transformation) - [Email Marketing (1)](https://www.engagementfactory.com/en/blog/tag/email-marketing) - [Forcasting (1)](https://www.engagementfactory.com/en/blog/tag/forcasting) - [Forecasting Model (1)](https://www.engagementfactory.com/en/blog/tag/forecasting-model) - [Graduate (1)](https://www.engagementfactory.com/en/blog/tag/graduate) - [Mail Privacy Protection (1)](https://www.engagementfactory.com/en/blog/tag/mail-privacy-protection) - [Marketing (2)](https://www.engagementfactory.com/en/blog/tag/marketing) - [Marketing Automation (1)](https://www.engagementfactory.com/en/blog/tag/marketing-automation) - [Marketing Innovation digital (2)](https://www.engagementfactory.com/en/blog/tag/marketing-innovation-digital) - [Marketing Strategy (2)](https://www.engagementfactory.com/en/blog/tag/marketing-strategy) - [Marketing Tech Stack (1)](https://www.engagementfactory.com/en/blog/tag/marketing-tech-stack) - [Marketing Tools (1)](https://www.engagementfactory.com/en/blog/tag/marketing-tools) - [measurement (1)](https://www.engagementfactory.com/en/blog/tag/measurement) - [measurements (1)](https://www.engagementfactory.com/en/blog/tag/measurements) - [media measurement (1)](https://www.engagementfactory.com/en/blog/tag/media-measurement) - [new measurement (1)](https://www.engagementfactory.com/en/blog/tag/new-measurement) - [News (9)](https://www.engagementfactory.com/en/blog/tag/news) - [Omni Channel Marketing (1)](https://www.engagementfactory.com/en/blog/tag/omni-channel-marketing) - [Organisation (8)](https://www.engagementfactory.com/en/blog/tag/organisation) - [Paid Ads (1)](https://www.engagementfactory.com/en/blog/tag/paid-ads) - [Paid Campaigns (1)](https://www.engagementfactory.com/en/blog/tag/paid-campaigns) - [Paid Social (1)](https://www.engagementfactory.com/en/blog/tag/paid-social) - [Paid Social Media Campaigns (1)](https://www.engagementfactory.com/en/blog/tag/paid-social-media-campaigns) - [performance (3)](https://www.engagementfactory.com/en/blog/tag/performance) - [Relationship (1)](https://www.engagementfactory.com/en/blog/tag/relationship) - [Revenue Growth Management (3)](https://www.engagementfactory.com/en/blog/tag/revenue-growth-management) - [Sentiment Measurement (1)](https://www.engagementfactory.com/en/blog/tag/sentiment-measurement) - [strategic marketing (1)](https://www.engagementfactory.com/en/blog/tag/strategic-marketing) - [Strategy (18)](https://www.engagementfactory.com/en/blog/tag/strategy) - [Sustainability (1)](https://www.engagementfactory.com/en/blog/tag/sustainability) Search… ## Recommended for you. ##### [![Engagement Factory further expands partner network with Marketo.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/marketo-partnership_768x432@2x.jpg) Engagement Factory further expands partner network with Marketo. 27 February 2019](https://www.engagementfactory.com/en/blog/engagement-factory-further-expands-partner-network-with-marketo?hsLang=en) ##### [![Why marketing innovation is important right now.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-image_768x432@2x.jpg) Why marketing innovation is important right now. 8 April 2020](https://www.engagementfactory.com/en/blog/why-marketing-innovation-is-important-right-now?hsLang=en) ##### [![Always-on campaigns & the art of TLC.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/always-on-campaigns-blog_768x432.jpg) Always-on campaigns & the art of TLC. 4 November 2020](https://www.engagementfactory.com/en/blog/always-on-campaigns-the-art-of-tlc?hsLang=en) ##### [![The Top 5 CX trends in 2023](https://www.engagementfactory.com/hubfs/5CX_Blog_Header.png) The Top 5 CX trends in 2023 13 April 2023](https://www.engagementfactory.com/en/blog/top-5-cx-trends?hsLang=en) #### Don’t miss out on the latest customer experience intel. The latest customer engagement insights delivered straight to your inbox. [INSPIRE ME ](https://www.engagementfactory.com/en/inspiration?hsLang=en)