The information we collect.
In order to provide and optimise our services, we collect the following types of information:
While you are using our website we can ask you to provide us with personally identifiable information that can be used to contact or identify you. Such personal information may include your: e-mail address, name, job title, address, gender, phone number, cookies and usage data.
We can use the collected data to send you our newsletter, marketing or promotional material and other important information that could be of interest to you. You can opt out of receiving any or all of these messages via the unsubscribe hyperlink or by following the instructions provided in every email we send.
We can also collect information about how you visit and use our website. Usage data may include information such as the Internet Protocol address of your computer (IP address); browser type; browser version; the pages you visit on our website; the time and date of your visit; the time you spent on those pages; unique device IDs and other diagnostic data.
Tracking data & cookies.
Cookies are files with a small amount of data that can contain an anonymous, unique identifier. Cookies are sent from a website to your browser and stored on your device. Other tracking technologies we use are beacons, tags and scripts to collect information used to analyse and improve our website.
You can set your browser to decline all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.
Examples of cookies we use:
- Session cookies (we use these cookies to operate our website).
- Preference cookies (we use these cookies to remember your preferences and different settings).
Why do we collect the data?
We use this information to provide customers with the best possible service, including offering training, customised content and targeted customer events. We will not sell or share your personal information to third parties without your prior written consent.
Who collects the data and how?
The data is collected through various systems managed by Engagement Factory. These can be applications, social media widgets, online forms or paper copies.
Retention of the data.
We also retain usage data for internal analysis. This information is generally kept for a shorter time, except when it is used to enhance security, improve the functionality of our website, or when we are legally required to store it for an extended period.
Safeguarding the data.
We have taken extensive technical and organisational measures to protect the database in which your data is stored from unauthorised access, unauthorised use, theft or loss. Our security measures are regularly reviewed and modified so that we are able to continue providing a high level of protection.
Your personal information can be used by Engagement Factory for legal purposes in a court of law or during the stages leading to possible legal action arising from improper use of this application or related services. It is also possible that, under these circumstances, Engagement Factory may have to provide personal data at the request of government agencies.
Contact and questions.
You have the right to access, rectify and delete your personal information. To do so, you can send a request to the Data Privacy Officer at Engagement Factory.
Last updated: May 21, 2019.