Digital customer service.

To create loyal customers, you have to earn their trust. Answering their questions correctly, clearly, first time round, goes a long way towards achieving this. A webinar about the ultimate digital customer service.

Become a master in customer service with the tips, tricks and insights shared by Tinky Bart of TKC digital, specialist in digital customer service and knowledge management. Learn how to create high-quality service content and how to use your customers’ questions as opportunities for the future. Finally, she provides practical advice for becoming a leader in digital service.

You’ll learn:

  • Why answering questions from your customers directly is the best KPI in service
  • How you can easily collect customer questions through multiple channels
  • How to create a well-structured knowledge base with which you can answer customer questions efficiently and effectively

About the speaker

Tinky Bart: “I like to do things differently. It is my passion to help large organisations answer their customers’ questions in one go. Getting this topic on the management agenda is my mission. I derive so much pleasure from creating and implementing a customer service and knowledge management strategy.”

Share this webinar.
Roland
Want to know more?

Contact our sales enablement expert Roland! He’ll be happy to help you!

Roland, I HAVE A QUESTION

Also interesting for you.

All webinars
Organisation
Make buying easy.

Make it as easy as possible for your customers to buy from you: optimise their purchasing experience. Learn how you can help both y...

By Fred Wilkinson 41 minutes
Data & analysis
Digital customer experiences.

Discover how to get the most out of your digital customer experience. Meet your client's demand by learning what engagement really ...

By Mark de Groot 46 minutes
Content marketing
Personas and buyer journeys.

Creating useful, high-quality content is more important than ever. Customers expect you to respond to their needs and interests. To...

By Larissa van de Ven 40 minutes