Digital customer service.

To create loyal customers, you have to earn their trust. Answering their questions correctly, clearly, first time round, goes a long way towards achieving this. A webinar about the ultimate digital customer service.

Become a master in customer service with the tips, tricks and insights shared by Tinky Bart of TKC digital, specialist in digital customer service and knowledge management. Learn how to create high-quality service content and how to use your customers’ questions as opportunities for the future. Finally, she provides practical advice for becoming a leader in digital service.

You’ll learn:

  • Why answering questions from your customers directly is the best KPI in service
  • How you can easily collect customer questions through multiple channels
  • How to create a well-structured knowledge base with which you can answer customer questions efficiently and effectively

About the speaker

Tinky Bart: “I like to do things differently. It is my passion to help large organisations answer their customers’ questions in one go. Getting this topic on the management agenda is my mission. I derive so much pleasure from creating and implementing a customer service and knowledge management strategy.”

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