To create loyal customers, you have to earn their trust. Answering their questions correctly, clearly, first time round, goes a long way towards achieving this. A webinar about the ultimate digital customer service.
Become a master in customer service with the tips, tricks and insights shared by Tinky Bart of TKC digital, specialist in digital customer service and knowledge management. Learn how to create high-quality service content and how to use your customers’ questions as opportunities for the future. Finally, she provides practical advice for becoming a leader in digital service.
- Why answering questions from your customers directly is the best KPI in service
- How you can easily collect customer questions through multiple channels
- How to create a well-structured knowledge base with which you can answer customer questions efficiently and effectively
About the speaker
Tinky Bart: “I like to do things differently. It is my passion to help large organisations answer their customers’ questions in one go. Getting this topic on the management agenda is my mission. I derive so much pleasure from creating and implementing a customer service and knowledge management strategy.”