Privacy policy.

On this page you will find all the important bits about the information we collect when you visit our website, and how we process this information.

The information we collect.

In order to provide and optimise our services, we collect the following types of information:

Personal data.

While you are using our website we can ask you to provide us with personally identifiable information that can be used to contact or identify you. Such personal information may include your: e-mail address, name, job title, address, gender, phone number, cookies and usage data.

We can use the collected data to send you our newsletter, marketing or promotional material and other important information that could be of interest to you. You can opt out of receiving any or all of these messages via the unsubscribe hyperlink or by following the instructions provided in every email we send.

Usage data.

We can also collect information about how you visit and use our website. Usage data may include information such as the Internet Protocol address of your computer (IP address); browser type; browser version; the pages you visit on our website; the time and date of your visit; the time you spent on those pages; unique device IDs and other diagnostic data.

Tracking data & cookies.

We use cookies and similar tracking technologies to track the activity on our website and to retain information about that activity.

Cookies are files with a small amount of data that can contain an anonymous, unique identifier. Cookies are sent from a website to your browser and stored on your device. Other tracking technologies we use are beacons, tags and scripts to collect information used to analyse and improve our website.

You can set your browser to decline all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.

Examples of cookies we use:

  • Session cookies (we use these cookies to operate our website).
  • Preference cookies (we use these cookies to remember your preferences and different settings).

Why do we collect the data?

We use this information to provide customers with the best possible service, including offering training, customised content and targeted customer events. We will not sell or share your personal information to third parties without your prior written consent.

Who collects the data and how?

The data is collected through various systems managed by Engagement Factory. These can be applications, social media widgets, online forms or paper copies.

Retention of the data.

We do not keep and use your personal information for longer than is necessary for the purposes described in this privacy policy. This includes meeting our legal obligations (for example, if we are required to keep your data in order to comply with applicable legislation), resolving possible disputes and maintaining our legal agreements and policies.

We also retain usage data for internal analysis. This information is generally kept for a shorter time, except when it is used to enhance security, improve the functionality of our website, or when we are legally required to store it for an extended period.

Safeguarding the data.

We have taken extensive technical and organisational measures to protect the database in which your data is stored from unauthorised access, unauthorised use, theft or loss. Our security measures are regularly reviewed and modified so that we are able to continue providing a high level of protection.

Changes to this privacy policy.

We reserve the right to change this privacy policy at any time by reporting amendments via this page to the users of our website. We therefore advise you to check back frequently. The date of the last amendment is always listed at the bottom of the page. If you object to changes to this statement, then you must stop using our website and you may request the Engagement Factory to remove your personal information from the systems. Unless otherwise stated, the current privacy policy applies to all personal data of users held by Engagement Factory.

Legal process.

Your personal information can be used by Engagement Factory for legal purposes in a court of law or during the stages leading to possible legal action arising from improper use of this application or related services. It is also possible that, under these circumstances, Engagement Factory may have to provide personal data at the request of government agencies.

Legal information.

Notice to European users: This privacy policy has been prepared to comply with Art. 10 of EC Directive no 95/46 / EC, and under the provisions of Directive 2002/58 / EC, as revised by Directive 2009/136 / EC, on the subject of Cookies and in relation to the General Data Protection Regulation (GDPR), May 2018. This privacy policy applies exclusively to this application.

Contact and questions.

You have the right to access, rectify and delete your personal information. To do so, you can send a request to the Data Privacy Officer at Engagement Factory.

Still reading?

Our privacy policy is legally required, but it’s not the most inspiring read. If it’s inspiration you’re after, read one of our blog posts instead!

Last updated: May 21, 2019.