--- title: "Blog: customer experience from A to Z | Engagement Factory | Strategy" description: Strategy | Our customer experience specialists share exclusive insights to inform and inspire you about all the ins and outs surrounding customer experience. --- # Blog. ##### Categories [![The benefits of an Account-Based Marketing strategy](https://www.engagementfactory.com/hubfs/ABM%20Blog%20Images/ABM%20In-text%201.png) Account-Based Marketing ##### The benefits of an Account-Based Marketing strategy 24 June 2022 3 minutes Finding blue-chip accounts that can be converted into a loyal customer base can be hard. They often have complicated buying processes, and multiple checks and balances to satisfy, and can scrutinize who they do business with based on their value. And, for many companies, it’s often that one blue-chip account that can make the difference between a profitable, smooth-running operation and one that is just breaking even. Historically, an account-based marketing (ABM) strategy is what has been used to target and land these accounts. In this blog, we’ll explore this concept further along with five steps to get you started.... ](https://www.engagementfactory.com/en/blog/the-benefits-of-an-account-based-marketing-strategy?hsLang=en) [![Why Marketing Automation is a critical enabler for Digital Transformation.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/EF-Blog-Header_768x432@2x.jpg) Organisation ##### Why Marketing Automation is a critical enabler for Digital Transformation. 5 March 2021 4 minutes Why Marketing Automation is a critical enabler for Digital Transformation. When it comes to digital transformation in marketing, we often see companies focus on technology first. They buy several software solutions and take the plunge without considering the technology’s surrounding elements. A year later, we find that organisations have made little progress in business maturity or adoption level. This is because digital transformation is much more than merely buying IT tools and h... ](https://www.engagementfactory.com/en/blog/why-marketing-automation-is-a-critical-enabler-for-digital-transformation?hsLang=en) [![Nurture your way to success.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/lead-management-blog_768x432@2x.jpg) Concepts & creative ##### Nurture your way to success. 5 February 2021 5 minutes Nurture your way to success. 2020 has changed many things. This age of uncertainty has challenged the norm of how we work and how companies around the world operate. However, there are a few things that – thankfully – never change. Marketing automation is one of these things and has shown to be an important tool for businesses since its inception. Over the last two decades, marketing automation has earned its irreplaceable side by digital marketers. It is the single best tool that... ](https://www.engagementfactory.com/en/blog/nurture-your-way-to-success?hsLang=en) [![No one cares about your marketing.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/biztrendsi_768x432.jpg) Concepts & creative ##### No one cares about your marketing. 20 January 2021 3 minutes No one cares about your marketing. It’s 2021, and things are changing. Cars are starting to drive themselves, augmented reality is introducing innovation – as well as Pokemon – into our homes, and Japan has plans to build a robotic moon base by the end of the year. With everything changing so fast, it shouldn’t surprise you that the way we talk about, market and promote our businesses is changing too. Here’s the bitter truth – no one cares about your marketing. The evidence for this... ](https://www.engagementfactory.com/en/blog/no-one-cares-about-your-marketing?hsLang=en) [![Turning Quantity into Quality – A Guide to Conversion Rate Optimization.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/conversion-rate-cheatsheet-blog_768x432.jpg) Strategy ##### Turning Quantity into Quality – A Guide to Conversion Rate Optimization. 8 January 2021 6 minutes Turning Quantity into Quality – A Guide to Conversion Rate Optimization. Marketing is often a very unpredictable science as much as it is a corporate artform. Unlike salespeople, so many marketers today struggle to find methods, formulas and principles that work for every kind of lead, circumstance and piece of content. What worked yesterday is not really something guaranteed to work a week – or sometimes even an hour from now. To make matters even more complicated, the marketing m... ](https://www.engagementfactory.com/en/blog/turning-quantity-into-quality-a-guide-to-conversion-rate-optimization?hsLang=en) [![5 Demand Generation Trends For More Customers.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/demand-generation-blog_768x432.jpg) Organisation ##### 5 Demand Generation Trends For More Customers. 25 November 2020 3 minutes 5 Demand Generation Trends For More Customers. Does the term inbound-omnichannel-lead-collaborative-content-strategy scare you? In marketing, there are so many buzzwords, trends, tactics and concepts that it’s easy to get swept away by definitions. Sometimes, these words are even used inter-changeably adding more and more confusion to the concept. Demand generation is one of those terms. There is so much confusion surrounding such a powerful concept that marketers often miss out... ](https://www.engagementfactory.com/en/blog/5-demand-generation-trends-for-more-customers?hsLang=en) [1](https://www.engagementfactory.com/en/blog/tag/strategy/page/1) [2](https://www.engagementfactory.com/en/blog/tag/strategy/page/2) [3](https://www.engagementfactory.com/en/blog/tag/strategy/page/3) Search… ### Categories - [Account-Based Marketing (1)](https://www.engagementfactory.com/en/blog/tag/account-based-marketing) - [All-Star (1)](https://www.engagementfactory.com/en/blog/tag/all-star) - [All-Star Program (1)](https://www.engagementfactory.com/en/blog/tag/all-star-program) - [Apple Update (1)](https://www.engagementfactory.com/en/blog/tag/apple-update) - [Assortment Planning (1)](https://www.engagementfactory.com/en/blog/tag/assortment-planning) - [Blend360 (1)](https://www.engagementfactory.com/en/blog/tag/blend360) - [Concepts & creative (10)](https://www.engagementfactory.com/en/blog/tag/concepts-creative) - 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[performance (3)](https://www.engagementfactory.com/en/blog/tag/performance) - [Relationship (1)](https://www.engagementfactory.com/en/blog/tag/relationship) - [Revenue Growth Management (3)](https://www.engagementfactory.com/en/blog/tag/revenue-growth-management) - [Sentiment Measurement (1)](https://www.engagementfactory.com/en/blog/tag/sentiment-measurement) - [strategic marketing (1)](https://www.engagementfactory.com/en/blog/tag/strategic-marketing) - [Strategy (18)](https://www.engagementfactory.com/en/blog/tag/strategy) - [Sustainability (1)](https://www.engagementfactory.com/en/blog/tag/sustainability) Search… ## Recommended for you. ##### [![Engagement Factory further expands partner network with Marketo.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/marketo-partnership_768x432@2x.jpg) Engagement Factory further expands partner network with Marketo. 27 February 2019](https://www.engagementfactory.com/en/blog/engagement-factory-further-expands-partner-network-with-marketo?hsLang=en) ##### [![Why marketing innovation is important right now.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-image_768x432@2x.jpg) Why marketing innovation is important right now. 8 April 2020](https://www.engagementfactory.com/en/blog/why-marketing-innovation-is-important-right-now?hsLang=en) ##### [![Always-on campaigns & the art of TLC.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/always-on-campaigns-blog_768x432.jpg) Always-on campaigns & the art of TLC. 4 November 2020](https://www.engagementfactory.com/en/blog/always-on-campaigns-the-art-of-tlc?hsLang=en) ##### [![The Top 5 CX trends in 2023](https://www.engagementfactory.com/hubfs/5CX_Blog_Header.png) The Top 5 CX trends in 2023 13 April 2023](https://www.engagementfactory.com/en/blog/top-5-cx-trends?hsLang=en) #### Don’t miss out on the latest customer experience intel. 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