--- title: "Blog: customer experience from A to Z | Engagement Factory | News" description: News | Our customer experience specialists share exclusive insights to inform and inspire you about all the ins and outs surrounding customer experience. --- # Blog. ##### Categories [![Engagement Factory celebrates their 1-year milestone with Blend360!](https://www.engagementfactory.com/hubfs/EF%20and%20Blend360%201%20year%20Anniversary-2.png) Blend360 ##### Engagement Factory celebrates their 1-year milestone with Blend360! 4 July 2022 1 minutes Engagement Factory is celebrating the anniversary of its incorporation into global data science and talent solutions company, Blend360. As a customer-centric engagement agency, Engagement Factory has enabled organizations of all sizes to boost their revenue through digital marketing. The merger with Blend360 has served to empower their initiatives further with greater access to data-science and analytical resources.... ](https://www.engagementfactory.com/en/blog/engagement-factory-celebrates-their-1-year-milestone-with-blend360?hsLang=en) [![Blend360 acquires Engagement Factory](https://www.engagementfactory.com/hubfs/EF-Partnership-Article-Thumbnail_768x432-1.jpg) News ##### Blend360 acquires Engagement Factory 16 July 2021 2 minutes BLEND360 , a leading provider of services in data science and talent solutions, announced its acquisition of Engagement Factory, one of EMEA’s fastest growing digital transformation consultancy’s headquartered in Eindhoven, Netherlands. This acquisition is designed to expand upon BLEND360’s global technology and analytics offering and to meet the international needs of its client base.... ](https://www.engagementfactory.com/en/blog/blend360-acquires-engagement-factory?hsLang=en) [![How to collaborate in a crisis.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/collaborate-crisis_768x432@2x.jpg) Concepts & creative ##### How to collaborate in a crisis. 12 May 2020 4 minutes How to collaborate in a crisis. Let’s kick off with an ancient Chinese proverb… ‘When the winds of change blow, some people build walls and others build windmills’ In our last article we discussed why marketing innovation is more important than ever during the Covid-19 crisis. Now it’s time for us to turn thoughts into action and learn how to build windmills together! Marketing innovation is a collaborative exercise. To empathise, define a problem and design a solution it’... ](https://www.engagementfactory.com/en/blog/how-to-collaborate-in-a-crisis?hsLang=en) [![Why marketing innovation is important right now.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-image_768x432@2x.jpg) Concepts & creative ##### Why marketing innovation is important right now. 8 April 2020 4 minutes Why marketing innovation is important right now. Innovation is inherent to being human. A lofty statement to start with I know, but sometimes a little perspective is handy! Since humanity first developed brains over brawn and we out-thought our Neanderthal neighbours, we’ve been on an irrevocable path of species-enhancing innovation. Many of mankind’s greatest inventions were born from the fire of adversity, a will to survive and thrive driving progress that separates us from t... ](https://www.engagementfactory.com/en/blog/why-marketing-innovation-is-important-right-now?hsLang=en) [![It’s time to strengthen your focus on digital marketing.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-corona_768x432@2x.jpg) Concepts & creative ##### It’s time to strengthen your focus on digital marketing. 18 March 2020 1 minutes It’s time to strengthen your focus on digital marketing. With the widespread travel restrictions, schools closed and people working from home, consumer buying patterns are changing rapidly and B2B buying will be totally different. Your marketing machine needs to adopt to this new reality. Because of reduced face to face meetings, B2B and service industries will focus more on digital marketing to meet their revenue targets. The major advantage of digital marketing, b... ](https://www.engagementfactory.com/en/blog/strengthen-your-focus-on-digital-marketing?hsLang=en) [![Showpad chooses Engagement Factory to drive success for mutual customers.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/showpad-collab_768x432@3x.jpg) News ##### Showpad chooses Engagement Factory to drive success for mutual customers. 10 October 2019 1 minutes Showpad chooses Engagement Factory to drive success for mutual customers. Showpad today announced that Engagement Factory has been chosen as its sales enablement implementation partner in EMEA, as part of Showpad’s Partner Program. Engagement Factory is dedicated to driving the success of mutual current and prospective customers during the deployment stage and beyond. “We’re thrilled to be Showpad’s implementation partner in EMEA. The depth of capability and potential that offers... ](https://www.engagementfactory.com/en/blog/showpad-chooses-engagement-factory-to-drive-success-for-mutual-customers?hsLang=en) [1](https://www.engagementfactory.com/en/blog/tag/news/page/1) [2](https://www.engagementfactory.com/en/blog/tag/news/page/2) Search… ### Categories - [Account-Based Marketing (1)](https://www.engagementfactory.com/en/blog/tag/account-based-marketing) - [All-Star (1)](https://www.engagementfactory.com/en/blog/tag/all-star) - [All-Star Program (1)](https://www.engagementfactory.com/en/blog/tag/all-star-program) - [Apple Update (1)](https://www.engagementfactory.com/en/blog/tag/apple-update) - [Assortment Planning (1)](https://www.engagementfactory.com/en/blog/tag/assortment-planning) - [Blend360 (1)](https://www.engagementfactory.com/en/blog/tag/blend360) - [Concepts & creative (10)](https://www.engagementfactory.com/en/blog/tag/concepts-creative) - [Consumer Sentiment (1)](https://www.engagementfactory.com/en/blog/tag/consumer-sentiment) - 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[Digital Transformation (1)](https://www.engagementfactory.com/en/blog/tag/digital-transformation) - [Email Marketing (1)](https://www.engagementfactory.com/en/blog/tag/email-marketing) - [Forcasting (1)](https://www.engagementfactory.com/en/blog/tag/forcasting) - [Forecasting Model (1)](https://www.engagementfactory.com/en/blog/tag/forecasting-model) - [Graduate (1)](https://www.engagementfactory.com/en/blog/tag/graduate) - [Mail Privacy Protection (1)](https://www.engagementfactory.com/en/blog/tag/mail-privacy-protection) - [Marketing (2)](https://www.engagementfactory.com/en/blog/tag/marketing) - [Marketing Automation (1)](https://www.engagementfactory.com/en/blog/tag/marketing-automation) - [Marketing Innovation digital (2)](https://www.engagementfactory.com/en/blog/tag/marketing-innovation-digital) - [Marketing Strategy (2)](https://www.engagementfactory.com/en/blog/tag/marketing-strategy) - [Marketing Tech Stack (1)](https://www.engagementfactory.com/en/blog/tag/marketing-tech-stack) - [Marketing Tools (1)](https://www.engagementfactory.com/en/blog/tag/marketing-tools) - [measurement (1)](https://www.engagementfactory.com/en/blog/tag/measurement) - [measurements (1)](https://www.engagementfactory.com/en/blog/tag/measurements) - [media measurement (1)](https://www.engagementfactory.com/en/blog/tag/media-measurement) - [new measurement (1)](https://www.engagementfactory.com/en/blog/tag/new-measurement) - [News (9)](https://www.engagementfactory.com/en/blog/tag/news) - [Omni Channel Marketing (1)](https://www.engagementfactory.com/en/blog/tag/omni-channel-marketing) - [Organisation (8)](https://www.engagementfactory.com/en/blog/tag/organisation) - [Paid Ads (1)](https://www.engagementfactory.com/en/blog/tag/paid-ads) - [Paid Campaigns (1)](https://www.engagementfactory.com/en/blog/tag/paid-campaigns) - [Paid Social (1)](https://www.engagementfactory.com/en/blog/tag/paid-social) - [Paid Social Media Campaigns (1)](https://www.engagementfactory.com/en/blog/tag/paid-social-media-campaigns) - [performance (3)](https://www.engagementfactory.com/en/blog/tag/performance) - [Relationship (1)](https://www.engagementfactory.com/en/blog/tag/relationship) - [Revenue Growth Management (3)](https://www.engagementfactory.com/en/blog/tag/revenue-growth-management) - [Sentiment Measurement (1)](https://www.engagementfactory.com/en/blog/tag/sentiment-measurement) - [strategic marketing (1)](https://www.engagementfactory.com/en/blog/tag/strategic-marketing) - [Strategy (18)](https://www.engagementfactory.com/en/blog/tag/strategy) - [Sustainability (1)](https://www.engagementfactory.com/en/blog/tag/sustainability) Search… ## Recommended for you. ##### [![Engagement Factory further expands partner network with Marketo.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/marketo-partnership_768x432@2x.jpg) Engagement Factory further expands partner network with Marketo. 27 February 2019](https://www.engagementfactory.com/en/blog/engagement-factory-further-expands-partner-network-with-marketo?hsLang=en) ##### [![Why marketing innovation is important right now.](https://www.engagementfactory.com/hubfs/EngagementFactory_April2021/Images/blog-image_768x432@2x.jpg) Why marketing innovation is important right now. 8 April 2020](https://www.engagementfactory.com/en/blog/why-marketing-innovation-is-important-right-now?hsLang=en) ##### [![Always-on campaigns & the art of TLC.](https://www.engagementfactory.com/hubfs/Imported_Blog_Media/always-on-campaigns-blog_768x432.jpg) Always-on campaigns & the art of TLC. 4 November 2020](https://www.engagementfactory.com/en/blog/always-on-campaigns-the-art-of-tlc?hsLang=en) ##### [![The Top 5 CX trends in 2023](https://www.engagementfactory.com/hubfs/5CX_Blog_Header.png) The Top 5 CX trends in 2023 13 April 2023](https://www.engagementfactory.com/en/blog/top-5-cx-trends?hsLang=en) #### Don’t miss out on the latest customer experience intel. 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