Boosting your revenue growth through digital marketing strategies & execution.


Hello, we are
Engagement Factory.

Founded in Eindhoven's innovation district in 2012, we are the leading agency for innovative businesses. Our goal is fuelled by our customer engagement methodology which enables us to create, deliver and optimise frictionless customer experiences. Our approach puts us at the leading edge of the industry and this is what drives performance for our clients.

About us

Clients that trust our services:

3M Agco ALD Almirall AON Aramex Aressy Arrow Athlon Atradius AXA AXA Axeo Basware Belmond Bijenkorf Bonnier Boonedam Boskalis Brenntag Canon Centric Chiesi Citroen Cognizant Coyote CZ DLL Dubai Properties ECT Emaar Emerson E-on Essent Exact Fellows Fluke Freo Gaylord Hotels Gefco Gettyimages Holland Casino Insead Johnson & Johnson KPMG KPN Mace McLaren MEDA Mediq NAF Norwegian Omron ONVZ Oracle Orange Pearson Philips Primagaz Proximus PWC Rabobank Ricoh Sage Saint Gobain Samsung Santander Sentel Signify Smartphoto Spur SSE TalkTalk Thales ThermoFisher Tohapi Tomtom Veolia WE Fashion Wienerberg

What we do.

At Engagement Factory, we bridge the gap between business and technology.We drive business results through innovation, creativity and technology, by identifying your challenges and providing meaningful insights to meet your business objectives.

Our Services

Technology can empower your business to become more customer focused. It can help you create the unique customer experience you envisage for your brand.

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Content marketing.

In an increasingly connected world that’s constantly evolving, people don’t just want personalised experiences – they expect them. Through content creation, we tell stories with your customers at the centre of them.

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Martech has become progressively more complex as technologies and processes advance. We bridge the gap between marketing & technology, and manage your digital transformation.

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Concepts & Creative.

With data at the core of our creative DNA, we craft unique communications that generates leads, drives conversions and result in loyalty!

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Whether you want to generate more leads, increase conversions or enhance customer retention, our approach guides you step-by-step to a well-defined customer engagement strategy.

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Data & Analysis.

We specialise in creating experiences built on data, enabled by technology and driven by creativity – with the goal of delivering personalisation across all customer touchpoints.

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Our work.

We are true customer engagement geeks with a crazy passion for customer experience!

Bonnier News

Bonnier wanted a 360 degree view of their customer.

See how we did it


We grew Signify's database of contacts by 470%.

See how we did it


We helped NAF unleash the power of Marketing Automation.

See how we did it

Latest News.

Our Digital Maturity Survey.

How does one truly remain relevant to your customers? Digital transformation is critical to your business performance, complete our digital transformation roadmap survey.

Take our Quiz

Eloqua's best Match: Dynamo.

Add Dynamo to your existing Eloqua campaign or programme, so you can extend communication to them, through Whatsapp, Facebook, Twitter, SMS and many more!

More about Dynamo

Account-Based Marketing.

By targeting key accounts through business marketing and account awareness, you can engage important customers and close the deal for your sales and marketing.

Download free guide

Quotes from clients.

The sale of family memberships has increased by 130%. In addition, we spend considerably less time managing this campaign: Only about 10 minutes per month, compared to 12 hours before.

Trine-Lise Olsson - CRM Manager at NAF

We have a +175% full-year margin growth from Lead Nurture - over double the ROI profit from 2018 record levels, with many millions of margin kronors directly from automated Marketing Automation flows.

Michael Aho – Bonnier News

We are now equipped with a fully tested and automated campaign flow to deliver leads and sales, and expect to deliver the results throughout 2018 and beyond. This campaign has created a blueprint for upcoming lead generation campaigns within Signify.

Claire Phillips - Global Sr. Manager Marketing Communications, Signify